Специалист со знанием Excel

Описание

Farid Namazov

PERSONAL INFORMATION


 Samir Cafarov 38 , App..,46 , Baku (Azerbaijan)
 24.12.1991
 +994502 210089
 farid.namazov 777 @gmail.com
www.linkedin.com/in/farid -namazov -a05427159


WORK EXPERIENCE

September 2012 – Present Azer cell Telecom LLC, Baku (Azerbaijan)
Big Data & Analytics department Business Intelligence specialist

• Review and validate customer data as it is collected
• Preparing and visualization data in Tableau (Implement Interactive Dashboards)
• Oversee the deployment of data to the data warehouse
• Develop policies and procedures for the collection and analysis of data
• Create o r discover new data procurement and processing programs
• Cooperate with our IT department to deploy software and hardware upgrades that make it
possible for us to leverage big data use cases
• Monitor analytics and metrics resul t
• Hire a Data Architect to init iate and maintain data deploymen t

Farid Namazov
Customer Experience Management
• Providing data reports for management
• Collect, review and log data totals into database for reporting and ensure accuracy and
report deliverables’ timelines.
• Analysing and interpreting results using statistical tools and techniques
• Test reports and use problem solving skills to determine problems’ root cause and suggest
solutions with users.
• Identifying new opportunities for process improvement
• Determine opportunities to str eamline manual processes and develop automate relationship
and product profitability support function.
• Visualization and present all data in Power Point and Power bi
• Create an interactive excel dashboard for data visualization

Analysis and Continuous Improvement
• Reduction of incoming calls
• Increasing of FCR ratio
• Improvements related to 3rd party services
• Improvement of service processes in Call Center
• Conducting of Performance Analysing Surveys


Strategic Adjacencies and Customer Chann els Department / S trategic Adjacencies Specialist
• Receiving and recording requests and complaints of subsc ribers on the system ;
• To be responsible for CC group and ensure the fulfilment of appropriate job description;
• Provision of confi dentiality of subscribers data ;
• Trained new employee for the company;
• Assist in developing sales and marketing initiatives.

Farid Namazov
December 2011 – July 2012 Academy of Knowledge

M ath and chess tutor

• Perform as a moderator between the kid, parents;
• Encourage the child during the study process ;
• Assist the child in doing home assignments ;
• Brief the staff about the course of work implemented .

EDUCATION, TRAINING and PROGRESS

01/02/20 20 – Present UC Berkeley institution
Professional Certificate in Python Data Science

01/06/20 20 – 01/08/2020 IBM: PY0101EN
Python Basics for Data Science

15/09/2008 – 01/07/2012 Baku (Azerbaijan )
Azerbaijan State Oil Academy, Bachelor’s degree
Faculty of Process engineer

11/08/2013 – 11/11/2013 Baku (Azerbaijan)
Certificate of completion of “International Accounting Principles (GAAP)

01/08/2014 – 08/08/2018 Baku, Azerbaijan
Certificate of completion of Project Mana gement training by the Azercell c ompany
Took the first place in the cha mpionship of Baku among men on chess
Received the title of Candidate Master of Spor ts on chess

PERSONAL SKILLS

Mother tongue (s) Azerbaijani , Russian
Foreign language(s) English Advanced
Turkish Pre -intermediate

Farid Namazov
Digital skills SELF -ASSESSMENT

GOOD AVERAGE SKILLED
EXCEL (Power query, Dax Functions ) 
Table au 
VISUALIZATION 
ANALYTICS 
SQL 
Statistics 
Python 
WEBI (SAP) 


Projects and A chievements

• Telegram Bot implementation
• Customer Segmentation
• Creating Customer Persona
• Creating Customer Journey Mapping
• Optimization and implementation customer services monitoring process
• Implementation and Optimization NPS survey